Frequently Asked Questions

Authentication error (check the service name)

Error Message (check service name)

Thank you for bringing this issue to our attention and it can be solved by clicking on the following link:

9 times out of 10 this will solve your problem but if not then please check out this video

*** IMPORTANT - You will need to switch off Google + Plus from the account you having trouble with, if you are getting the Check Service Name message.

*** With the Check Service Name message, your login details have worked but the Google + will need to be switched off from this account.

*** ALSO - remove the 2 step verification process from this Google account as that can hinder a successful connection of the software to your youtube channel.

*** Make sure you have created at least one YouTube channel in this account.

 Last updated Fri, Nov 22 2013 12:00am

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