Support Desk Closure
Please note that the Support Desk will be CLOSED on Monday 28th August 2017 For UK Public Holiday.
The Desk is closed during this period as there will be no staff to answer your queries.
Refer to our FAQ Section for most of the common issues within MDCB.
STATUS: Support Desk Open. Be patient as we get to your ticket.
UK Support Desk Time: Wednesday 20 Sep 2017 10:06 am
We have a FAQ section on the support desk, so please check this here.
All products have resources and help guides in the Members Area so please read these; you will find an answer!
Refund policy: please read before posting tickets
If you are posting a ticket for a refund, please allow 48 hours for us to check and process and refund!
Our policy is that you must come to us FIRST; going to PayPal without asking on the Support Desk for a refund, is a violation of our Refund Policy, and prevents us being able to refund from JV Zoo as money cannot be sent from Jv Zoo back to you when there is an open claim or dispute against us on PayPal.
We operate a 30 day refund policy from the time of purchase and providing your refund claim is posted in the way we state in these terms, we are happy to refund any purchase, no questions asked.
Members are ignoring this and without warning, going straight to PayPal and opening a dispute against us, and unknown to us that they are seeking a refund.
Please DO NOT DO THIS! Come to us FIRST in all circumstances.
Failure to do this will result in a delay in refunding, excessive labour to resolve a simple refund issue and result in your account and access being suspended.
Please Follow This Refund Policy To Help Us Help You and for you to get your money back!
Our Support hours are Monday - Friday between the hours of 09:00 - 17.00 United Kingdom TIME.
Please remember this when expecting a response from us and wait for us to get back to you.
We ask you to be patient if it is the weekend and not to post tickets threatening us with demands to answer within an hour or else!
We are totally dedicated to helping you and will respond within 24 hours in office hours.
Help us to help you!
We will ONLY respond to you via the Support Desk and NOT via any direct email replies.
You can check the status of your ticket here by clicking on 'Check Ticket Status' on the top right hand side of this page or click here.
Most Frequent Questions Answered Before You Post A Ticket!
CHECK these answers first if these are your problem. Save a Support Ticket!
WHERE IS MY AUTHORIZATION / AUTHENTICATION CODE?
I TRY TO LOGIN TO SOFTWARE BUT IT SAYS AUTHENTICATION FAILED?
REFUNDSPLEASE DO NOT RAISE A DISPUTE WITH PAYPAL TO GET A REFUND BEFORE COMING TO SUPPORT - THIS WILL TOTALLY SCREW UP THE WAY WE NEED TO DO IT OFFICIALLY THROUGH JV ZOO!!
GIVE US TIME TO PROCESS YOUR REFUND AS IT TAKES TIME TO DO THIS: DO NOT GO TO PAYPAL AS THIS WILL SLOW THINGS DOWN CONSIDERABLY AND VIOLATES THE POLICY OF JV ZOO AND US!
BEFORE YOU SEND A SUPPORT TICKET!
Many of the questions asked on our Support Desk have been asked before so we have created a FAQ section with the most common answers to questions and adding to this FAQ Section all the time.
Please help our Team by checking with the FAQ Section FIRST for an answer and then raising a ticket for our Team to answer.
Chances are, it is in the FAQ Section!
See All Our FAQ's Now
Welcome to the Inner Circle Riches Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
*** ALL OUR PRODUCTS are managed throught this Support Desk; Membership questions, software issues, general enquiries.
Please use this desk for all our services and products.
Our Support Policy
** Post one ticket at a time and wait for an answer and closure of the ticket before posting again.
We do our best to answer support tickets within 24 hours but if you keep posting more tickets it makes it harder for us to respond to all users fairly. Doing so will inevitably delay an answer from us to your question or issue.
IMPORTANT: We will not tolerate abuse, swearing or threatening action on the Support Desk. If that happens, access will be banned and your Member Account on the Inner Circle will be removed immediately without secondary warning.
Thanks guys for observing these courtesy rules. We are here to help. Help us so we can help you!
Open A New Ticket
Check Ticket Status
Be sure to browse our Frequently Asked Questions (FAQs), to find an answer to some of the most commonly asked questions.